Privacy Policy

Introduction

ThinkSpace Counseling ("we," "our," or "us") is committed to protecting your privacy and maintaining the confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our counseling services.

Information We Collect

Personal Information

We may collect personal information that you provide to us, including but not limited to:

• Name, address, and contact information
• Date of birth and demographic information
• Insurance information and payment details
• Emergency contact information

Health Information

As a healthcare provider, we collect and maintain protected health information (PHI) including:

• Medical history and current health status
• Treatment records and clinical notes
• Mental health assessments and diagnoses
• Treatment plans and progress notes

HIPAA Compliance

We are required by law to maintain the privacy of your health information and to provide you with notice of our legal duties and privacy practices. We comply with all applicable requirements of the Health Insurance Portability and Accountability Act (HIPAA) and will not use or disclose your health information without your authorization, except as permitted or required by law.

How We Use Your Information

We use the information we collect to:

• Provide mental health counseling services
• Schedule and manage appointments
• Process payments and insurance claims
• Communicate with you about your treatment
• Comply with legal and regulatory requirements
• Improve our services and website functionality

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your written consent or authorization
• For treatment, payment, or healthcare operations as permitted by HIPAA
• When required by law or court order
• To prevent a serious threat to health or safety
• With business associates who assist us in providing services (under strict confidentiality agreements)

Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure. These measures include secure storage of records, encrypted communications, limited access to information on a need-to-know basis, and regular security assessments.

Your Rights

Under HIPAA and applicable state laws, you have the right to:

• Request access to your health records
• Request amendments to your health information
• Request restrictions on uses and disclosures
• Request confidential communications
• Request an accounting of disclosures
• Receive a paper copy of this privacy notice

Website Analytics

Our website may use cookies and similar technologies to enhance user experience and analyze website traffic. You can control cookie settings through your browser preferences. We do not use cookies to collect personal health information.

Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after any modifications indicates your acceptance of the updated policy.